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Customer Satisfaction/Continuous Improvement Philosophy
Rudolph Bros. & Co. is committed to satisfying 100% of our customer’s
requirements by adopting and fully supporting a formal Quality Process
of Continuous Improvement. This Continuous Improvement Process will enable
Rudolph Bros. & Co. to continually review, evaluate and modify our
operations, at all levels, so that our ability to meet our customer’s
requirements may be verified and improved. Rudolph Bros. & Co. will
accomplish its quality objectives by establishing, implementing and maintaining
an effective Quality Assurance System and Manual through which this process
of review and continuous improvement will be implemented.
Rudolph Bros. & Co. and all of its employees are dedicated
to achieving the highest degree of customer satisfaction. We will
achieve this by:
- Ensuring that customer needs, expectations and requirements
are determined and communicated throughout the organization.
- Offering quality products that meet or exceed our customer’s
specifications and pursuing reliable and stable long term partnering
relationships with our suppliers.
- Supplying products to our customers at the right time at the
right place with predictable service delivered at a competitive
price.
- Offering hassle-free, cheerful and dedicated service with rapid
resolution of problems by an empowered workforce.
- Ensuring our Quality Procedures and Work Instructions reflect
what we actually do and that all Rudolph Bros. & Co. associates,
through ongoing training and education, understand the requirements
of their jobs and the systems that support them.
- Maintaining a constant focus on Continuous Improvement of our
Quality System with emphasis on Teamwork and Key Measures for
performance verification and improvement.
Rudolph Bros. & Co. promotes quality awareness in all of our
employees at all levels of the company through management leadership
and commitment to our ISO9001: 2000 Quality System Registration
(Third Party Registration by BSI Quality Registrar). We encourage
the participation of all employees in making individual contributions
to the quality improvement process. We have developed a Corporate
Culture that views quality as an ongoing process that must be an
integral part of all other processes. We provide our employees
with the necessary training, tools, and support that will enable
them to be effective participants in a continuous quality improvement
process. We have always recognized the importance of developing
and promoting partnerships with suppliers who share our commitment
to total quality distribution. We recognize and understand that
building quality and customer focus into every process and employee
mindset will help us achieve our Quality Policy and meet our quality
objectives of On Time Shipments, Reduction of Errors and Customer
Satisfaction. |
